Returns that are placed through are accepted within 30 days of the date that you received your order. In order to be eligible for a refund, books, DVDs and CDs must be in their original, unopened, shrink-wrapped condition.

NOTE: We are unable to accept returns placed with other vendors.

To process a return, you must first receive a return authorization number. Products shipped to our facilities that have been opened or arrive without a return authorization number cannot be refunded.  To be issued a return authorization number, please send an email with your name, order number, and reason for return to or contact a representative in our sales department at 1 (855) 5-BIO-REP.

Items should be mailed with the original packing slip to:

    Bio-Rep Media
    Returns Department
    23659 Via Del Rio
    Yorba Linda, CA 92887

Original shipping charges (as well as any shipping charges incurred when returning items) are non-refundable.